Case Study by The Josh Bersin Company: XP Adopts a Customer-Centric Approach to Build an End-to-End Learning Ecosystem

The Brazilian investment management company XP Inc. wanted to offer their employees more than just compliance training. Employees were closely included in the process of selecting and building the new learning ecosystem, and the results are fantastic.
The Net Promoter Score for their platform, called Campus XP, is 87% – exceptional for any learning solution. Compared to XP’s old LMS, there are 8 times more active monthly users and 5 times more content authored by employees.
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